Shipping policy

Thank you for shopping at Under One Roof. Following are the terms and conditions that constitute our Shipping Policy.

1. Order Processing & Dispatch Schedule
To ensure each order is carefully prepared and packaged, we ship orders twice a week.

Depending on when you place your order, please allow 2 to 4 business days for your order to be processed and packed before it is dispatched. You will receive a shipment notification as soon as your package leaves our warehouse.

2. Shipping Rates & Delivery Estimates
Shipping charges for your order are calculated and displayed at checkout. Once your order has been dispatched from our warehouse, estimated transit times are as follows:

  • Spain & Portugal (Península):

    • Standard Shipping: €5.95

    • Free Shipping: On all orders over €80

    • Estimated Courier Transit Time: 24 - 48 hours after dispatch

  • Balearic Islands:

    • Standard Shipping: €9.95

    • Free Shipping: On all orders over €140

    • Estimated Courier Transit Time: 3 - 5 business days after dispatch

  • European Union (Select Countries):

    • Standard Shipping: €14.95

    • Free Shipping: On all orders over €180

    • Estimated Courier Transit Time: 3 - 7 business days after dispatch

At this time, we do not ship to the Canary Islands, Ceuta, Melilla, or destinations outside the European Union. Delivery delays can occasionally occur due to courier issues or extreme weather, which are outside of our control.

3. Taxes and VAT
For all orders delivered within Spain (excluding Canary Islands, Ceuta and Melilla) and the European Union, the applicable Value Added Tax (VAT / IVA) is already included in the final price shown at checkout. You will not be charged any hidden taxes upon delivery.

4. Shipment Tracking
Once your order has shipped, you will receive a Shipment Confirmation email containing your tracking number (depending on the selected shipping rate).

5. Damages and Lost Packages
We’re responsible for your order until it reaches you. Please check your parcel on arrival. If anything is damaged, keep the item and all packaging, take a few photos and write to us at contact@underoneroof.store as soon as possible, so we can open a claim with the courier. If a parcel is lost in transit, we’ll send a replacement or refund you in full.

6. Incorrect Shipping Addresses Please ensure that your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, the customer will be responsible for the redelivery shipping costs.